Frequently Asked Questions


We are often asked questions by our customers and potential customers, so we thought we would share some of them here with you, as they may well provide some of the answers you are looking for.  If you don't see the answer you need, just get in touch and we will do everything we can to help!


Customer Accounts

Are customer accounts mandatory before buying?

Currently we accept orders from registered customers only. Setting up your Enjoy Life By The Glass account takes no time at all. Click here to get started.
We reserve the right to contact you before approving your first order for shipment.

Do you offer credit facilities / payment via invoice?

Yes we do, subject to standard credit checks. For smaller orders, we are happy to accept credit card payment / PayPal. For larger orders, get in touch with us to discuss moving to an invoicing model rather than payment up front.


Shipping and Ordering

How long will my order take to be delivered?

Your Enjoy Life By The Glass parcel will be delivered to you by a courier within 2-3 working days from you placing the order.
Get in touch for volume discounts and alternative shipping methods if you plan to buy large orders!

What payment methods do you accept?

We like to make your shopping as convenient as possible and so we accept an extensive range of online payment methods, including Visa, Mastercard, Amex and PayPal. If you have any queries on other payment methods please feel free to contact us or send us an email.

How do I make a purchase?

To make a purchase, simply browse our products, find the item you want and then click "ADD TO CART". In some cases you will need to select the case size you want (24 glasses vs. 48 glasses per case).

Can you ship internationally?

Yes! We have the ability to ship items to the United Kingdom and the Republic of Ireland. Postage costs may vary by country...but it is free when you order online over £150!


Products

Where does the wine come from?

Our wine currently comes from France though we intend to introduce other countries wine selections over the coming months.

Is it recyclable?

Yes! The ‘cup’, lid and stem are all recyclable. The lid is made of aluminium so may need to go into a different recycling container.


General Questions

How can I contact you?

We are always happy to help - you can get in touch by sending us an email to hello@enjoylifebytheglass.com.

I have received an incorrect item in my order - what do I do?

If you have received an incorrect item with your order then please contact us, and we will try to resolve the issue as soon as possible.

I have a problem with my order - what is your policy on returns and refunds?

Please see our policies for details on accepted returns and refunds.


Company Information

Where are Enjoy Life By The Glass based?

We are based in Surrey. Enjoy Life By The Glass is the trading entity of Bear Smyth Ltd. Bear Smyth Ltd is registered in England and Wales (registered number 08779598) / VAT Registration Number: 188159660. Our registered address is in Dorking, but we have operations and partners across the UK.

I'm interested in becoming a reseller for Enjoy Life By The Glass?

We are always interested in talking to potential resellers. Please email us at hello@enjoylifebytheglass.com.


Trade / Wholesale

I'm interested in stocking Enjoy Life By The Glass products - do you sell Enjoy Life By The Glass products wholesale?

We do supply businesses on a wholesale basis - get in touch to discuss your ideas further, we would love to hear from you.
Note: Volume discounts are also available for larger customers